Choosing the Best Phone System for Your Company

The communication of a business often dictates if that company will succeed or not. A phone allows you to have instant communication with other employees, customers, and vendors. Since it is such a large part of your business, you need to choose carefully between all of the different options out there. Each option will work better for different companies, so you need to decide what your needs are in your business. These tips will help you to make an informed decision.

No matter what kind of business you have, you will have to decide a few things before you get started. Would your business benefit more from physical office telephones or a virtual phone service connected to cell phones. There are a couple of different ways to do physical landlines, so you will need to know about that. Your local phone company or a company that runs over the internet can provide service to a traditional landline. A VoIP system is a phone system that provides service over the internet. Your VoIP system can be cloud-based by your service provider or be self-hosted at your location.
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Each option will have some benefits and drawbacks that you should know about. Your business can be connected to employees in the field or at home with a virtual phone line. When a customer calls the business’s number, the call can be directly sent to a specific, individual phone. They also come with automated receptionists, voicemail, call-forwarding, call screening, and online faxing. Your phone can have the same features as an office phone, even if you are working remotely. You will be charged by your cell phone or home phone for the calls made since it is connected to that phone. This phone system is best for companies that utilize a lot of remote workers or sole-proprietorships.

The local phone company in your area runs the traditional landline. Copper wiring is used on these analog systems. Your building will need specific hardware to give you a lot of features like call transferring, call directories, and multiple extensions. These have less bugs that pop up from time to time because they have been around the longest. Some companies are moving in other directions because they require a lot of maintenance and are more expensive. If your company is large and has an IT staff in the building to work on it, this may be a good option for you. If your business doesn’t have access to high-speed internet, then this would also be a good option for you.

A VoIP system can be either self-hosted or cloud-based. If you are concerned about your level of control, you might want to go with a self-hosted system. This means you can configure it how you like, and you are not relying on anyone else to repair it. Since you have to buy the equipment there is more upfront cost. Work will need done on the system, so you will have to hire someone to do that. You don’t have to buy or take care of hardware with a cloud-based system. A drawback to this is waiting on repairs to be made instead of doing them yourself.

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